Additional Policies and FAQs

LUXandGLAMOR PRODUCTS

Please note that all our items are entirely handmade and there might be a slight difference in handembroidery and embelleshment.

We can make everything you want, just let us know your requirements and we will discuss the best opportunity for you!

We accept custom orders.

If you can't find the product that you are looking for in our online store it will be a pleasure for us to make it for you by contacting with us in our email lux_glamor@abv.bg

 

SIZE INFORMATION

All items are in US size. Please use the Size Chart and How to measure instruction to choose the rigth size.

 

ORDERING

If you are sure what you want,you can choose the product and add it in your shopping card by the button in the rigth side of the photo.

You will be asked to give your information as shipping and billing address,phone number and ect. You can give different shipping address and the parcel will be delivered where you want.

 

PRODUCTION TIME

Production time depends from the item you want:

  • wedding dresses 2-4 months ( sometimes it takes 5 or more if we have a lot of orders)
  • evening dresses 1-3 months
  • ready to wear  1-1.5 months

If you need rush order,please let us know before ordering the item.

 

CANCELLING AND CHANGING AN ORDER

Pleases be sure if the product you order meets your requirements!

It is not possible to cancel an order after 3 days!!!

 

If you want to change your order,please inform us within 3 days after placing the order!

 

DELIVERY COSTS AND TIMES

We deliver all over the world.

You can choose standart or express shipping.

The standart shipping is via National Post Service and takes between 15-25 working days for delivery.

Delivery time via EMS takes between 10-15 days.

Delivery via express courier ARAMEX takes 3-5 working days.                                                                                        

PAYMENTS

We work with PayPal for now.

Your payment is secure and your personal information will be no accessible by third parties.

 

RETURNS

Please see the RETURN&EXCHANGE POLICY

 

MY ACCOUNT

You can esily create your LUXandGLAMOR account where to add your favourite items. Just need to make a registration in our online store.

 

Shopping with LUXandGLAMOR online shop is easy and pleasant. You can see our new products wherever you are.

 

ENJOY OUR GLAMOROUS COLLECTIONS!